Handle disputes

This page gives you an overview on disputes that have not yet been dealt with and offers you the opportunity to comment on them.


This is how to process your disputes:

  1. In order to start with the processing, click the figure of your choice in the column “Document Number”. The window “Comment on the dispute” shows up accordingly.
  2. Mark the requested field, specify if your dispute refers to the complete delivery or only to a part of it.
  3. If you select the field “Part Of Delivery”, please insert the requested partial amount in the relevant field.
  4. Please state your comment in the field relevant field “Comment” and click “Transfer”
  5. In order to print out your comment, select the symbol “Print”.
  6. If you wish to finish the procedure, click the button “Close”.
  7. After having dealt with a dispute, the status quo symbol for processing shows up in the left column ☑
  8. If you wish to correct or delete your comment, click again on the invoice number. The window “Comments on the Dispute” shows up accordingly. You can now mark the correction or delete the entry when clicking “Cancel”.
  9. If the reference in the column “Text” is blue, this refers to the fact that there is some additional information. In order to show this information please click on the relevant text. The new window “Text for disputes” shows up accordingly. If you wish to print this reference, please click the button “Print”. In order to finish the procedure, please click “Send”.


Information on the debtor account

  1. For further information on your debtor account, please click the figure of your choice in the column “Debtor Number”. The window “Debtor Account” of the relevant debtor number opens up accordingly.
    For further processing of your debtor account please choose the main menu “Display Debtor´s Account”.
  2. If you wish to end the procedure, click the button “Close”.
    You will then get back to the starting file “Disputes”.
  3. If you wish to end the file “Disputes” and to send it to Intermarket for further processing, click “Close”.

If the symbol  shows up, this refers to the fact that this dispute has not been dealt with for three weeks and the relevant claim by Intermarket might be reassigned after 21 more days.